Information We Collect
APONEH collects information necessary to provide, improve, and secure our services.
The information we collect depends on how you interact with our platform.
Information Provided Directly by Users
This may include:
Account Information

• Full name;

• Business name;

• Username;

• Email address;

• Telephone number;

• Physical address/location;

• Identification details where required;

• Profile information.

Business Information (Traders and Suppliers)
For marketplace participants, we may collect:

• Business registration details;

• Trading location;

• Product categories;

• Supplier information;

• Inventory details;

• Transaction history.

Transaction Information
This includes:

• Orders placed;

• Products purchased or sold;

• Payment records;

• Delivery information;

• Refund and dispute information.

Information Collected Automatically
When you use APONEH, we may automatically collect:

• Device information;

• Browser information;

• IP address;

• Website activity;

• Login information;

• Pages visited;

• Usage patterns.

This information helps us:

• improve platform performance;

• prevent fraud;

• understand user behaviour;

• improve user experience.

6. How We Use Your Information
APONEH uses personal information to:
Provide Marketplace Services
Including:

• creating accounts;

• verifying users;

• facilitating transactions;

• connecting buyers and suppliers;

• processing payments;

• coordinating delivery.

Improve Our Platform
Including:

• analysing user behaviour;

• improving features;

• developing new services;

• improving marketplace efficiency.

Maintain Security
Including:

• detecting fraud;

• preventing misuse;

• protecting users;

• enforcing platform rules.

Provide Customer Support
Including:

• responding to enquiries;

• resolving disputes;

• managing complaints.

Facilitate Financial Services
Where applicable:

• assessing eligibility;

• supporting credit applications;

• monitoring repayment;

• enabling partnerships with financial providers.

Legal Basis for Processing Personal Data
APONEH processes personal data based on lawful grounds including:
Consent
Where users voluntarily provide information or agree to specific processing activities.
Contractual Necessity
Where processing is required to provide APONEH services, including processing orders and managing accounts.
Legal Obligations
Where APONEH must comply with Kenyan laws or regulatory requirements.
Legitimate Interests
Where processing supports legitimate business purposes, including improving security and platform operations.
Sharing of Personal Information
APONEH does not sell personal information.
We may share information with trusted third parties where necessary, including:
Suppliers and Buyers
To facilitate transactions.
Example:
A supplier may receive necessary buyer delivery details.
Payment Providers
To process payments securely.
Examples may include mobile money providers and payment processors.
Logistics Partners
To enable delivery services.
Technology Providers
Including:

• website hosting providers;

• cloud service providers;

• software providers;

• analytics providers.

Financial Partners
For APONEH Capital or related financing services.
Regulatory Authorities
Where required by Kenyan law. All third parties are expected to handle personal information responsibly and in accordance with applicable data protection requirements.
Data Security
APONEH implements reasonable technical and organisational measures to protect personal information.
These measures may include:

• secure authentication;

• access controls;

• encryption where appropriate;

• monitoring systems;

• restricted access to personal data.

However, users acknowledge that no online platform can guarantee absolute security.
Data Retention
APONEH retains personal information only for as long as necessary to:

• provide services;

• maintain transaction records;

• comply with legal obligations;

• resolve disputes;

• prevent fraud.

When information is no longer required, APONEH will securely delete or anonymise it.
Your Rights Under Kenyan Data Protection Law
Under the Kenya Data Protection Act, 2019, users have rights including:
Right to Access: You may request information about personal data APONEH holds about you.
Right to Correction: You may request correction of inaccurate information.
Right to Deletion: You may request deletion of personal information where legally applicable.
Right to Object: You may object to certain processing activities.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent.
Right to Data Portability: Where applicable, you may request transfer of your personal information.
Requests can be submitted to:
Email: support@aponeh.com
Cookies and Tracking Technologies
APONEH may use cookies and similar technologies to:

• remember user preferences;

• improve website functionality;

• analyse website usage;

• improve marketing activities.

Users may manage cookie preferences through their browser settings.
Marketing Communications
With your consent, APONEH may send:

• product updates;

• marketplace announcements;

• partnership information;

• promotional communications.

You may unsubscribe at any time.
Children's Privacy
APONEH services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
International Transfers of Personal Data
APONEH may work with technology providers or partners located outside Kenya.
Where personal information is transferred outside Kenya, APONEH will take reasonable measures to ensure that such transfers comply with applicable Kenyan data protection requirements.
Third-Party Links
APONEH may provide links to third-party websites or services.
APONEH is not responsible for the privacy practices of external platforms.
Users should review third-party privacy policies before providing personal information.
Changes to This Privacy Policy
APONEH may update this Privacy Policy from time to time due to:

• changes in our services;

• legal requirements;

• technology improvements.

Updated versions will be published on our platform.
Complaints and Contact Information
If you have concerns regarding how APONEH processes your personal information, please contact us:
APONEH / APONELLE LIMITED
Email:
support@aponeh.com
Phone:
+254792267767
Users may also lodge complaints with the:
Office of the Data Protection Commissioner (ODPC), Kenya where they believe their rights have been violated.
Acceptance of This Policy
By accessing or using APONEH services, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
 
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